Shipping
Where do you ship to?
We ship free to all EU countries, the United Kingdom and the United States.
How long does delivery take?
Most orders arrive within 7 to 10 business days: up to 2 days to prepare your order, then 5 to 8 days in transit.
How much does shipping cost?
We offer free shipping on all orders. No surprises at checkout.
Orders & Returns
Can I cancel or change my order?
We process orders quickly, so please contact us as soon as possible at our contact page if you need to make a change. We will do our best to help.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please visit our Contact & Returns page to start the process.
My item arrived damaged. What do I do?
We are sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage, and we will make it right.
Product
What material is the Ember Spiral Lamp made of?
The Ember Spiral Lamp is made from iron, giving it a sturdy, premium feel with a distinctive sculptural silhouette.
Is it safe to leave on for long periods?
Yes, when used as intended the lamp runs cool and is safe for extended use.
Are batteries included?
No, batteries are not included. The Ember Spiral Lamp requires 3 AA batteries. Please make sure to have them on hand before your first use.